Guest Information

Dear Guest,

We are delighted to welcome you to the Janus Hotel.

Providing every guest with a clean, comfortable, and well-prepared room is one of our highest priorities. This can only be achieved if all guests respect the Hotel Rules outlined below.

The Hotel provides its services only under the condition that these rules are observed. These House Rules apply to all guests staying at the hotel. Failure to comply with them may result in the immediate termination of the accommodation agreement between the Hotel and the Guest.

1. Registration and Personal Data

1.1 Registration

All guests are required to complete the registration form accurately and present a valid identification document for scanning upon arrival. Completion of the registration form is mandatory regardless of whether it has been completed online before arrival or at Reception during check-in.

1.2 NTAK Data Reporting

In accordance with Hungarian legislation, the Janus Hotel is required to submit statistical accommodation data to the National Tourism Data Supply Centre (NTAK).

Please note that NTAK collects statistical tourism information only and does not process guests’ personal data.

Further information is available on the official NTAK website.

1.3 VIZA Guest Information System

Hungarian law also requires accommodation providers to submit certain guest information to the Closed Guest Information Database (VIZA).

For this reason, all guests must present a valid identity document (identity card, passport or driving licence) for electronic scanning.

The VIZA system stores only those data required by law, including:

• Full name
• Place and date of birth
• Nationality
• Mother’s maiden name
• Identification document details

1.4 Processing of Personal Data

By signing the registration form, guests consent to the processing of their personal data for the purposes of:

• fulfilling the accommodation contract,
• providing hotel services,
• complying with applicable legal obligations.

For further information, please refer to our Privacy Policy.

1.5 Towels and Bathrobes

Fresh towels and bathrobes are provided in every guest room prior to arrival.

1.6 Check-in

Guest rooms are available from 3:00 PM on the day of arrival.

Early check-in may be available upon prior request and subject to room availability. An additional fee may apply.

Further details are available in the Hotel’s Privacy Policy on www.janushotel.hu.

2. Liability and Damages

2.1 Guest Responsibility

Guests are expected to respect these House Rules and use all hotel facilities, furniture and equipment appropriately.

Guests are financially responsible for any damage resulting from misuse or negligent behaviour.

2.2 Damage to Hotel Property

Any intentional or accidental damage caused to hotel property must be compensated by the responsible guest.

2.3 Personal Belongings

The Janus Hotel accepts no responsibility for the loss, theft or damage of guests’ personal belongings.

Guests are kindly requested not to leave valuables unattended.

2.4 Use of Hotel Facilities

All hotel facilities and equipment are used at the guest’s own responsibility.

Guests are kindly requested to use all facilities safely and according to their intended purpose.

3. Check-out Policy

3.1 Check-out Time

Check-out time is 11:00 AM.

Guests are kindly requested to vacate their rooms and remove all personal belongings by this time.

Late check-out may be available upon request and subject to availability. Additional charges may apply.

Timely departure allows our housekeeping team to prepare rooms for arriving guests.

3.2 Minibar Consumption

Guests are kindly requested to inform Reception of any minibar items consumed during their stay.

All minibar charges must be settled upon departure.

3.3 Extending Your Stay

Guests wishing to extend their stay should contact Reception.

Extensions are subject to room availability.

3.4 Room Inspection

The Hotel reserves the right to inspect guest rooms upon check-out.

Guests are requested to report any accidental damage or missing items before departure.

Any damage or missing inventory not reported at check-in may be charged to the guest.

3.5 Additional Charges

The Hotel reserves the right to apply additional charges or penalties for violations of these House Rules, depending on the severity of the incident.

Any such charges must be settled during check-out.

Further information regarding the Hotel’s charging policy is available at Reception.

4. Visitors

4.1 Visitors

Visitors who are not registered hotel guests may remain only in the Hotel Lobby or other designated public areas.

Visitors may stay on the premises only while waiting for a registered guest or while accompanying one.

4.2 Liability

Visitors are personally responsible for any damage they cause to the Hotel’s property and may be held financially liable.

4.3 Additional Occupancy

If the number of persons occupying a guest room exceeds the number stated in the reservation, the Hotel reserves the right to charge additional accommodation fees as well as an administrative surcharge.

5. Minors

5.1 Definition of a Child

Any person under the age of 14 is considered a child.

5.2 Parental Responsibility

Parents or accompanying adults are fully responsible for the supervision of minors and for any damage caused by them.

5.3 Behaviour

Should a child behave in a manner that disturbs other guests or damages Hotel property, Hotel staff reserve the right to intervene.

6. Pets

6.1 Pet Policy

Pets are not permitted anywhere on the Hotel premises.

This policy is clearly indicated throughout the Hotel; therefore, complaints relating to this restriction cannot be accepted.

6.2 Unauthorised Pets

If a guest brings a pet onto the Hotel premises without prior authorisation, Hotel staff reserve the right to require the immediate removal of the animal from the property.

7. Hotel Facilities and Equipment

7.1 Proper Use

Guests are expected to use all Hotel facilities, furniture and equipment responsibly and only for their intended purpose.

Should assistance be required regarding the operation of any equipment, please contact Reception.

7.2 Personal Responsibility

All Hotel facilities and equipment are used at the guest’s own risk.

8. Smoking Policy

8.1 Non-Smoking Hotel

Smoking is strictly prohibited throughout the interior of the Hotel.

Smoking is permitted only in the designated outdoor smoking areas.

8.2 Smoking in Guest Rooms

Guests who smoke in non-smoking areas or guest rooms will be charged a cleaning and restoration fee.

8.3 Smoking Fee

The current smoking penalty fee is stated on the registration form signed by the guest upon check-in.

9. Disorderly Conduct

9.1 Guest Behaviour

Our staff are committed to ensuring that every guest enjoys a peaceful and pleasant stay.

By staying at the Hotel, guests agree to refrain from any behaviour that may disturb others, including but not limited to:

• excessive noise,
• vandalism,
• abusive or offensive language,
• threatening behaviour,
• physical aggression,
• discriminatory or sexually offensive remarks,
• any other conduct that disturbs the comfort or safety of other guests.

Hotel staff reserve the right to intervene whenever necessary.

9.2 Three-Step Enforcement Policy

In the event of inappropriate behaviour, the Hotel applies the following procedure:

First incident

• Verbal warning.

Second incident

• Additional charge of EUR 100–400, depending on the seriousness of the incident.

Third incident

• Immediate termination of the accommodation agreement.

The guest will be required to leave the Hotel immediately without any refund or compensation.

9.3 Blacklist

For the safety and comfort of our guests and staff, the Hotel maintains an internal list of guests who have seriously violated the House Rules.

Guests placed on this list will not be accepted for future reservations.

10. Drugs and Illegal Substances

10.1 Prohibited Substances

The possession, use or distribution of illegal drugs or prohibited substances anywhere on the Hotel premises is strictly forbidden.

Guests who fail to comply with this policy will have their accommodation agreement terminated immediately without refund and will be required to leave the Hotel without delay.

10.2 Notification of Authorities

Any suspected possession, use or trafficking of illegal drugs will be reported to the appropriate law enforcement authorities.

Additional Room Rules

• Smoking is strictly prohibited in all guest rooms.
• Please use only the designated outdoor smoking areas.
• Please do not move decorative items, artwork or furnishings.
• Decorative cushions are not intended for sleeping.
• Please do not remove curtains, information materials or any other Hotel property from the room.
• All room inventory must remain complete and in the same condition as upon arrival.
• Please use all Hotel equipment only for its intended purpose.
• Should you require assistance, please contact Reception.

Guest Satisfaction Guarantee

Dear Guest,

We sincerely hope that you are satisfied with your room and your stay at the Janus Hotel.

Should you experience any inconvenience, please take advantage of the following Guest Satisfaction Guarantees.

1-Hour Room Exchange Guarantee

Within one hour of check-in, guests may request another room of the same category, subject to availability.

This service is provided free of charge provided that the room has not been substantially used (including the bed linen, towels, bathroom facilities, etc.).

If no equivalent room is available immediately, the Hotel will offer the next available room of the same category as soon as possible.

Should the Hotel be unable to provide a suitable replacement, the guest may cancel the reservation without penalty.

Repair Guarantee

Should any equipment or facility in the room fail to function properly, please notify Reception immediately.

Our maintenance team will make every effort to resolve the issue as quickly as possible.

If immediate repair is not possible, the Hotel will offer a complimentary room change, subject to availability.

Guest Feedback Guarantee

Your comments, suggestions and concerns are always welcome.

During your stay, you may:

• speak with Reception,
• request to speak with the Hotel Director,
• request to speak with the Front Office Manager,
• complete a Guest Satisfaction Questionnaire.

We appreciate all feedback as it helps us improve our services.

Reservation Cancellation Guarantee

If your complaint cannot be resolved satisfactorily and you decide not to continue your stay, you may cancel the remainder of your reservation.

In such cases:

• nights already spent at the Hotel will be charged at the standard room rate,
• promotional or discounted rates will no longer apply.

Reservations made under Early Booking or other prepaid non-refundable rates are not eligible for refunds.

Public Review Guarantee

Guests are welcome to share their experiences and opinions on any booking platform or review website at any time.

Telephone Information

To make a call, simply lift the receiver and dial according to the following instructions.

Hotel Services

Minibar

Every guest room is equipped with a fully stocked minibar offering both soft drinks and alcoholic beverages.

Items consumed will be charged upon check-out.

Parking

The Hotel offers a secure, camera-monitored private car park.

Parking fee:

EUR 9 per vehicle per night

Parking Gates

Before leaving the car park, please notify Reception or use the exit button located inside the parking area.

To enter the car park, use the sensor located beside the entrance gate or ring the bell.

Janus Wellness Club

Opening Hours

07:00 – 22:00

Facilities include:

• Swimming Pool
• Jacuzzi
• Fitness Centre
• Finnish Sauna
• Infrared Sauna
• Aroma Cabin
• Steam Cabin

Massage*

Available by appointment through Reception.

Beauty Treatments*

Available by appointment through Reception.

Additional charges apply.

Internet Access

Wi-Fi

Complimentary Wi-Fi is available throughout the Hotel, including:

• Guest Rooms
• Lobby
• Atrium Café
• Wellness Area

Connection is automatic and no password is required.

Should you experience any connection difficulties, please contact Reception.

Services A–Z

The following services are available to enhance your stay. Please contact Reception if you require any assistance.

Payment Methods

We accept the following payment methods:

• Cash (Hungarian Forint – HUF)
• Visa
• Mastercard
• American Express
• Hungarian SZÉP Cards (OTP, K&H and MBH)

Smoking Policy

The entire indoor area of the Hotel is 100% smoke-free.

Smoking is permitted only in designated outdoor smoking areas.

Safety Information

Dear Guests,

To ensure a pleasant and worry-free stay, we kindly ask you to take appropriate care of your personal belongings and valuables.

Please observe the following recommendations:

• Do not take valuable items, important documents or unnecessary belongings to crowded public places or beaches.
• Never leave personal belongings unattended.
• Where available, please use public lockers or safe storage facilities.
• Do not leave valuables visible inside your vehicle, even when parked in the Hotel’s secure car park.
• Always lock your vehicle and activate its alarm system.
• Guest rooms provide a safe environment; however, we strongly recommend using the in-room safe for valuables.
• Always lock your room door when leaving your room.
• Should you notice anything unusual or require assistance, please contact Reception immediately.

We Wish You a Pleasant Stay!

Thank you for choosing Janus Hotel.

Our team is committed to making your stay as comfortable and enjoyable as possible. Should you require any assistance at any time, please do not hesitate to contact Reception.

We wish you a relaxing and memorable stay and hope to welcome you back again soon.